Troubleshooting Collar Contact – Pet Stop of Virginia
If your dog is escaping and you’ve already checked the basics, there are only a few likely causes left:

• The collar is too loose (most common)
• The collar beeps but doesn’t correct (rare, but possible)
• The correction level is set too low (unlikely if training has been completed and the dog was respecting the fence)

If the collar is too loose:
Proper collar fit is key—especially for dogs with long hair or thick undercoats. The collar should sit snugly near the chin and just below the ears, where the neck is thinnest.

Try this “Fat-Free” Collar Adjustment Technique:

With your left hand, gently pull your dog’s fur and skin back toward the tail.

With your right hand, pull the nylon collar forward at the top of the neck so the receiver sits under the ears.

On the underside of the neck, pull the fur back again, press the receiver box away from the neck and forward toward the nose.

Release the collar first, then the fur.

Remove any slack so the probes make light, consistent contact with the skin.

This method helps keep the collar securely in place and ensures your dog receives the intended correction level.

Pro Tip: For dogs with thick undercoats, we recommend using spring-loaded probes to maintain better contact.

Important: Do not leave the collar on for more than 12 hours in the same position to avoid skin irritation.